From Bleeding Budget on Shared Inquiries to 381 Direct Phone Calls at €17.27 CPL
The contractor was running an unmanaged Google campaign that generated clicks across all of Ireland. Phone calls were sporadic, and their 4 Gas Safe engineers frequently sat idle between jobs while pay-per-lead directories charged them monthly for cold inquiries.
Over 45% of budget was burning on broad terms like "boiler parts screwfix", "council grant heating", and homeowners calling from towns 50km outside their service radius.
Built a strict Call-Only Google Ads silo locked strictly to mobile users searching with commercial intent (e.g. "emergency boiler repair dublin", "combi boiler replacement cost"). Uploaded a 500+ negative keyword vault, disabled desktop traffic, and scheduled bids strictly during office dispatch hours.
Delivered 381 verified phone calls on a total spend of €6.58K at an ultra-lean €17.27 per qualified lead with a 16.79% conversion rate. The firm filled dispatch schedules 3 weeks in advance and ceased all directory advertising.